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Types of IT Services
Technologically speaking, IT Service providers can undertake and provide a plethora of services under one roof for their customers. In a majority of the cases, the services provided depend upon the service requirements of the customer, rather than any limitation on the part of the IT Service provider.
Companies, especially the big ones, out-source a variety of services from several service providers. Though cost is a major factor in such decisions, other aspects like data security, network security and support issues are also behind out-sourcing in the IT domain. IT Industry is an industry that innovates itself more frequently and managing these changes in technology is a major challenge for the manufacturing industry. The result is to leave such tasks to the people who are best at it viz., IT Solutions providers. Let us see some of the services that are in demand and best left to IT solutions providers.
Help Desk
Companies especially those with global presence would like to provide their customers with a 24x7 helpline system. The system to function effectively would require personnel who can answer calls politely, get details and feed them into the computer. No or little technical knowledge is required for these operations. A production house can attain huge savings by out-sourcing such services.
Process Automation
Process automation is a very broad concept. It can range from automation of production lines to management of several distinct but integrated systems through ERP. With ERP, all the operations of the company such as production, supplies, inventory, warehousing and customer management etc., can be managed through one centralized system.
Network Setup & Security
Many companies, big and small these days have multiple branches and locations. For seamless communication of data, a network is required to be setup. More important, the network security has to be maintained. Network setup and security can be availed as a standalone service or as part of an IT Package.
Database Management
A company is bestowed with lot of data like employee credentials, customer information, sales achieved and projections, financial predictions etc. The information is best stored and retrieved from database. Database management is a separate service to ensure data compliance, data security and seamless access to data driven applications.
Cloud computing & Storage
Cloud computing is the name for delivering software solutions in the cloud. Generally referred to as SaaS, (Software as a Service) cloud computing enables access to the software from remote and/or multiple locations. The difference between cloud computing and cloud storage is that with cloud storage you get access to your files, while with cloud computing you not only get access, but also full functionality of the underlying software.
Data Retrieval of lost/deleted data
Data retrieval or restoration of lost data is another service high on demand. With data retrieval service, one can retrieve deleted data, both incidental and accidental. Data can even be retrieved from formatted hard disks. For better retrieval, the system should be brought without any self attempts and in the shortest possible time. The disk containing the deleted data should be in readable condition.
Digital Marketing and SEO
Traditional advertising has given way to digital marketing. Digital marketing is an all-encompassing term and includes, Search Engine Optimization (SEO), Social Media Marketing (SMM), Social Media Optimization (SMO), Content Management, Branding and Management. Being omnipresent on the internet is a sure-shot way to success.
Mobile Apps
It has been nearly a decade that the PC sales have started declining while mobile sales have shown a phenomenal increase. No IT service provider can remain oblivious to this development. Accordingly, the websites you design have to be mobile optimized, the software should be mobile compatible and the list goes on. Development Mobile friendly apps offer immense potential for growth.
